Archive for Negotiation News

NetJets General Counsel Colleen Nissl threatens to sue the Teamsters

October 29, 2014


David Bourne,

Airline Division Director

International Brotherhood of Teamsters

25 Louisiana Avenue, N.W.

Washington, D.C. 20001


Dear Mr. Bourne,


In a press release issued by the International Brotherhood of Teamsters (IBT) on October 27, you stated that you plan to release confidential information about NetJets’ Owners, including their identities, to the public. Our employees, whom you represent, have strict confidentiality obligations and are prohibited from disclosing any information about our Owners, including their identities, to any third party-and this includes, but is not limited to, the IBT.


Please be advised that any employee who breaches this confidentiality obligation will be terminated from employment. NetJets will vigorously enforce all of its rights against any breaching employee . Moreover, if IBT misappropriates, uses, or discloses this confidential information, NetJets will take any and all steps necessary to protect its confidential information, and will hold liable each and every party (including any officer or employee of the IBT or any other entity involved) that induces any breach or who otherwise inappropriately obtains or misuses any confidential information of NetJets.


Finally, we feel compelled to remind you that while negotiations between NetJets and IBT are ongoing for the various NetJets employees IBT represents, IBT has an obligation to exert every reasonable effort to reach an agreement with NetJets. NetJets views disclosure-and even mere threats of disclosure-of its confidential information as a breach of this obligation under the Railway Labor Act. If IBT does not cease and desist in threatening to disclose NetJets’ confidential information, · NetJets will seek any and all available remedies under the RLA as well as any other state or federal causes of action that may apply. We expect that, if the IBT has obtained any Owner information, you will ensure that all such information is immediately destroyed in whatever form it exists and confirm in writing to me by Monday, November 3, 2014, that the IBT is not in possession of any confidential Owner information and will not disclose any Owner information at any time.


Very Truly Yours,


Colleen K. Nissl


cc: Paul Suffoletto


Live From Omaha: “It’s All Just Smoke and Mirrors”

The Berkshire Hathaway Shareholder’s Meeting is the NetJets unionized employees’ singular opportunity to communicate with Berkshire investors during the course of the year. How we craft and choose to communicate that message are decisions that require incredible consideration and care. This audience is unique and not necessarily labor friendly: Let’s be honest, the vast majority of investors, especially those who own Berkshire Hathaway A Shares, did not make their millions as the pioneers of worker-friendly policies. Therefore, by necessity, we approached the meeting by focusing on what matters most to shareholders: their investment.

The NetJets Unions Coalition developed a multi-component campaign aimed at reaching the maximum possible shareholders with a message that had the greatest capacity to resonate with them. After hours of debate, we settled upon the following message:

NetJets’ dazzling short-term profits have resulted in lackluster performance that jeopardizes its long-term viability.

Put another way, the financial gains CEO Jordan Hansell’s Executive Management Team has touted in the media have come at the expense of the operation and owner experience, and from every indication that may very well spell disaster for the future of our Company. This theme is woven into every aspect of the Coalition’s campaign. The smoke-and-mirrors concept, from a visual perspective, was viewed as an intriguing, non-hostile option for engaging shareholders. While some may view this is a soft-touch, we chose, for this outing, to follow a very fine line. By deploying what many may view as “traditional union tactics” we risked alienating the audience, completely turning them off and dismissing our efforts out of hand.

The only major divergence from the smoke-and-mirrors campaign are the ads in the Omaha World Herald. NJASAP chose to place two half-page ads in the special Berkshire Hathaway section. The message is in keeping with the Coalition’s theme; however, the pilots union chose to take a different approach to illustrating the problems their members are seeing in the operation.

Very bright and early Saturday morning, NUC members gathered in the Prague Room of the Omaha Hilton for a final briefing before proceeding to the CenturyLink Center. The Coalition’s approach to engaging shareholders was based on suggestions provided by pilots who picketed Omaha in 2005: NJASAP Strategists sought to gain a better understanding of what did and did not work nine years ago. Several pilots commented hand billing proved very challenging, and this is not necessarily surprising. Who among us has intentionally avoided someone handing out a piece of paper or postcard on the street?

With this in mind, NUC opted to sweeten the deal: We ordered 10,000 promotional items to hand out to shareholders on their way into the Center. Each promotional, along with our handbill, was put in a bright red bag emblazed with the NUC logo and the web address. To say our bags were popular is a profound understatement. Shareholders flocked to pilots whose arms were loaded down with bags, and to be honest, we could not keep up with demand. As lines of shareholders entered the CenturyLink Center, and, later in the morning while standing in queue waiting for transport to the NetJets Static Display, the vast majority were carrying the bags, and it was a beautiful site. The Coalition was well represented as shareholders visited the booths of Berkshire companies.

Throughout the day, the Omaha Team engaged in several conversations with interested shareholders, and the media representatives, NJASAP President John Malmborg and Capt. Brian Ward, talked with various members of the press. The conversations, as you would expect, were largely guided by talking points reflective of the short-term profits/long-term viability theme. Numerous conversations were started and contacts made, leading us to view this initiative as a remarkable success. We anticipate to see our efforts bear fruit through the remainder of the year.

On a final note, you may find watching Fox News Correspondent Liz Claman’s Friday afternoon interview with NetJets CEO Jordan Hansell very interesting. Just moments before she went to air, Malmborg spent a few minutes talking with her as she will point out during her chat with Hansell.

In addition to the video, please take a moment to peruse the Omaha Photo Gallery and our various media and marketing tools; links are provided to these resources above. Also, do not hesitate to offer feedback and to ask questions about these materials as well as the Omaha initiative in general by sending an email to

Quick Links:

  Omaha World Herald Ads:

Omaha Handbill:

Promotionals Packet:

Photo Gallery:

Retractable Sign Design:

 Mobile Billboard Design:

Media Advisory:

 Hansell Interview:

NUC: Status of Labor – Management

The status of labor-management relations was the primary topic of discussion when NetJets Unions Coalition (NUC) representatives NJASAP VP Records Jason Layman and Teamsters Local 284 President Paul Suffoletto met with NetJets VP Labor Relations Mike Maratto and Associate General Counsel Jennifer Beale on April 17, 2014. The meeting was a worthwhile endeavor, and, by its conclusion, all parties agreed to meet again in the future.

While there are many issues in dispute between management and the two unions who comprise NUC, each Union leadership group acknowledges the importance of maintaining an open dialogue with NetJets when it is in the best interests of the memberships. As a point of clarification, the Unions and the Company maintain unique bargaining goals and disagreements regarding both discipline and the interpretation of our respective collective bargaining agreements.

Both NJASAP and Local 284 are fully committed to protecting, repairing and improving those agreements and to securing the best possible first contracts on behalf of the newly unionized employee groups. Negotiations, contract enforcement and membership mobilization efforts in support of industry-leading contracts will continue to move forward until we have met our objectives.

As you know, the Coalition was formed to harness the collective power of NJA’s unionized employee groups to secure labor agreements that reflect the critical contributions of our respective members to NetJets’ success. Our alliance, along with membership unity, grows stronger every day, and this is central to our individual and collective success. With the active participation of all Union members, we will succeed. Until next time, stand strong because together we rise.

In unity,

FO John Malmborg                                                       Paul Suffoletto

NJASAP President                                                        Teamsters Local 284 President


What is your healthcare package worth? This question is one that does not have a universal answer as each individual’s needs are different. Also, because healthcare costs are not on a sliding scale to income, costs represent a much higher burden to junior employees as a percentage of their total income. Without question, NetJets pilots have an excellent health benefits package. The CBA guaranteed coverage levels combined with the fact that you pay no out of pocket premiums make this an employment benefit truly worthy of protecting. This fact alone played a significant role in my decision to accept employment here.

The Company’s unbridled pursuit of significant changes to the healthcare plans of its unionized workforce, including a requirement for you to pay a monthly premium, is clear. This is not surprising as we have seen similar activity at other Berkshire holdings. At those subsidiaries where management can make unilateral changes, they are doing so. Similar action here at NetJets has been prevented by the strong language of our collective bargaining agreement - language we have absolutely no intention of giving up.

NetJets would like nothing better than to force its unionized employees to adopt the healthcare plan of their non-union peers. Indeed, it has been a major part of their very public bargaining campaign from the outset of negotiations with the pilot group.

The suggestions these are necessary cuts or acceptable industry norms fail to recognize the simple fact that the current healthcare plan is a negotiated benefit that is part of our total compensation package. In the face of rising profits, reduced debt and increased flight demand and fleet utility – a.k.a. doing more with less – the notion that we should relinquish any aspect of our healthcare package is preposterous. Regardless of senior management spin, their proposed changes to our healthcare plan represent a major concession.

Your Negotiators and elected leaders view any change to the contract language regarding our healthcare package as the camel’s nose under the tent, and this reality is wholly unacceptable to every single NJASAP member. Neither your Executive Board nor Negotiators are willing to entertain proposals on the subject, and we will continue to send this message week after week until the company understands it.

Standing strong,

John Malmborg

NJASAP President

Masters Golf Tournament NUC Initiative

The Master’s Golf Tournament offers one of a very few select opportunities to send a message to NetJets owners, and the Coalition has chosen to take full advantage of it. Beginning at 8 a.m. today, two mobile billboards will be driving in high owner visibility areas around the golf event through Sunday evening. Our message is very simple: NetJets CEO Jordan Hansell has proved wholly unresponsive to the concerns of both labor groups and owners. What’s more, the CEO has failed to manage our company in a way that positions it to meet both flight demand and owner expectations. Both of these issues could prove incredibly problematic for the long term viability of this company, and if we can do something to change this course, then we are duty bound to take that step.

The billboard designs are complemented by a website where NetJets owners can learn more about our concerns as well as the Coalition and how to contact us. You can visit the site at As you will see, the site recognizes we are THE GOLD STANDARD of business aviation. We have set the standard by which our industry peers are measured, and we have positioned this company to maintain its status as the premier fractional ownership program provider. THE GOLD STANDARD Campaign has been in place at NJASAP since the first of the year, and the majority of unionized employees are wearing or using at least one of the promotional items.

As always, should you have any questions, please do not hesitate to contact us at Additionally, a Coalition Facebook page is scheduled to be launched in the next few days. Of course, we invite you to “like” us, showing your continuing support for the Coalition.

Standing strong,


FO John Malmborg                         Paul Suffoletto, President
NJASAP President                         Teamsters Local 284

Reflections On A Sea Of Blue by John Malmborg, NJASAP President

I spent much of Saturday reflecting on Friday’s tremendous display of labor solidarity. With almost 200 individual participants, Friday’s picketing event in front of NetJets’ headquarters was inspiring to say the least. The sight of 4 labor groups fully unified for a common purpose was awesome. More importantly it sends an unmistakeable message to the remainder of the workforce and the public…something is seriously wrong with this management team.  This was not a small group of malcontents. By number they represented nearly 7% of the total unionized workforce. By craft and class they were all represented proportionally. Some traveled great distances at their own expense to spend the day with their brothers and sisters. Others stepped out during lunch to join us, even if it was only for a few minutes. The range of emotion on display was as extreme as the range of workers. Many were excited and happy. Others appeared resigned  to the fact this is what their employment relationship has become. Emotions not withstanding, each one pulled on the rope together in a huge display of resolve that the company attempted to characterize to the Columbus Dispatch as theatrics. I doubt when they made those statements they had any idea how large the cast on that stage would be. In any case the show caused the North facing windows of Bridgeway to fill with onlookers clamoring for a view  of the stage across the street  leaving little doubt in my mind that everyone in that building left work that afternoon with the full understanding of the deepening divide between senior management and Labor of all crafts and classes.
This common bond is exactly why we formed the NetJets Union Coalition (NUC).  IBT local 284 President Paul Suffoletto and I have been discussing common interests for some time.
The formalization of this cooperative effort has come on the heels of a contentious winter for both of us. As we told Warren Buffet in a letter last week, neither of us seek labor unrest. In fact, we both want just the opposite. Sadly,  I don’t believe Jordan Hansel shares that view. Friday’s demonstration was a direct response to poor behavior by management and is only the first  of what will likely be a series of events tailored and timed to the events of the moment.
I couldn’t finish this post without recognizing everyone who took time to participate. All of the planning would have been for naught without your willingness to step up. In the end you are the Union and your participation is the only thing that matters. To those who served as Picket Captains or assisted in other ways during the event, thank you for volunteering your time. Finally, I could not end without saying a special thanks to Communications Director Elizabeth Lykins and Strategic Group Chair Pedro Leroux. Their tireless work made this all possible.
Stand Strong
Together We Rise
John Malmborg
NJASAP President

NUC Informational Picket Information & Registration


In light of senior management’s escalating attacks on organized labor and their unjustifiable bargaining positions, the NetJets Unions Coalition (NUC) will host its first event, focusing public attention on senior management’s assault on the wages, benefits and working conditions of unionized NetJets employees. An informational picket has been scheduled for Friday, March 28, 2014, beginning at 11:30 a.m. in front of the NetJets Corporate Offices. Additional details will be announced as event plans are finalized throughout the next 72 hours.

“The time to host a picket is right now,” NJASAP President John Malmborg said. “Senior managers have launched an attack on organized labor not only at the bargaining table, but also in its relationships – or profound lack thereof – with NJASAP and Local 284.” Added Teamsters Local 284 President Paul Suffoletto, “As an example, this management team has simply gone too far with their latest issue of ‘Sink Rate,’ which tries but fails to divide our Coalition by spreading fear, uncertainty and doubt amid our ranks.”

The informational picket is the first of many events designed to advise the public of the rapidly deteriorating labor relations environment at NetJets. Every organized NetJets employee who can participate in the event is urged to do so. Those members who wear a uniform to work should do so for the picket. Although it is not required, we encourage you to RSVP for the event to assist us in making appropriate preparations.

Registration page:

Feel free to send questions and/or comments to

Flight Line 02/05/14: Paul Suffoletto Responds to Bill Noe’s and Adam Johnson’s Allegations of Work Slowdowns

January 31, 2014


Bill Noe, COO

Adam Johnson, President

NetJets Aviation, Inc

4111 Bridgeway Avenue

Columbus, OH 43219


Dear AJ and Bill:


On January 29, 2014, you sent a message to Teamsters Local 284-represented Flight Attendants, Mechanics, Stock Clerks and Dispatchers in which you raise serious allegations against unidentified employees.  Specifically, you wrote:


On a final note, we continue to hear rumblings that, contrary to what one might expect, some team members are feeling pressure from others to unnecessarily sit back and slow down for reasons other than safety or service.  We have studied the data in detail and understand – to the team member level – that almost every team member is 100 percent on board with continuing the sustainable success and growth we have experienced by working together, sticking to the plan and, when necessary, being flexible to adjusting the plan as we go forward. That is not to say that the data does not show there are a handful of individuals that have identified themselves as interested only in themselves, or harming other team members. In the event that you are asked or pressured to do something that you know is counter to serving an Owner or adds unneeded stress to your team, please know there is something you can do about it. You can call either one of us, a member of your Flight Operations, or the NetJets ethics hotline. We are all here to help NetJets succeed in the collective mission to serve NetJets Owners and their guests.


Let me be clear, Teamsters Local 284 takes those allegations very seriously.  Indeed, I hope the Company also takes such allegations seriously given the nature of your claim to possess data that shows “there are a handful of individuals that have identified themselves as interested only in themselves, or harming other team members.”


Further, it is disturbing to your employees to learn that the Company has been secretly monitoring, analyzing and comparing individual employee performance based upon undisclosed data, standards and metrics to determine whether an employee is “100 percent on board with continuing the sustainable success and growth we have experienced by working together, sticking to the plan and, when necessary, being flexible to adjusting the plan as we go forward.”


Based on the nature of your allegations, Teamsters Local 284 intends to thoroughly investigate the claims in your letter and demands that you provide the following information to the Union:



1.    All information in the Company’s possession, including the names of witnesses and affected employees, that supports the allegation that “… we continue to hear rumblings that, contrary to what one might expect, some team members are feeling pressure from others to unnecessarily sit back and slow down for reasons other than safety or service.”


2.     All information in the Company’s possession, including the data source, data, standards, metrics, aggregate analysis performed, individual employee analysis performed and employee names associated with all individual employee analysis, that supports the allegation that “we have studied the data in detail and understand – to the team member level – that almost every team member is 100 percent on board with continuing the sustainable success and growth we have experienced by working together, sticking to the plan and, when necessary, being flexible to adjusting the plan as we go forward.”


3.     All information in the Company’s possession, the data source, data, standards, metrics, aggregate analysis performed, individual employee analysis performed, employee names associated with all individual employee analysis and the names of the individual employee(s) identified by the Company, that supports the allegation that there are “… a handful of individuals that have identified themselves as interested only in themselves, or harming other team members”


Since your message makes clear that the Company possesses and has already reviewed and analyzed all of the information requested by the Union in this letter, I trust that you will provide it to Teamsters Local 284 without delay.  Please inform me of the date management will make the information available.  Your cooperation in this matter is appreciated and expected.





Paul Suffoletto

President, Teamsters Local 284

Flight Line 2/5/14: Paul Suffoletto, President of Teamsters Local 284, Speaks To Members

January 31, 2014
Dear Local 284 Members,


On January 29, 2014, NetJets President Adam Johnson and COO Bill Noe sent a message to Teamsters Local 284-represented Flight Attendants, Mechanics, Stock Clerks and Dispatchers, among other NetJets employees, that contained serious allegations and revelations.  Specifically, they reference Company possession of evidence indicating unnamed NJA employees “are feeling pressure from others to unnecessarily sit back and slow down for reasons other than safety,” and they assert senior management is secretly monitoring, analyzing and comparing individual employee performance based upon undisclosed data, standards and metrics to determine whether an employee is “100 percent on board with continuing the sustainable success and growth we have experienced by working together, sticking to the plan and, when necessary, being flexible to adjusting the plan as we go forward.”

Today, Teamsters Local 284 responded by sending the attached letter (in the following issue of Flight Line) to Johnson and Noe demanding detailed information we will use as part of our own investigation into the matter and to determine what actions, if any, are appropriate.  Understandably, you will have a number of questions about the content of senior management’s message, including who has been pressured by whom and for what purpose, why a Vice President of Sales is communicating directly with Flight Attendants, Mechanics, Stock Clerks and Dispatchers about safety issues, the nature and scope of the Company’s monitoring program, and precisely how the Company determined some of your fellow NJA employees are “interested only in themselves, or harming” other NJA employees.  Your Union shares these questions, and we intend to get answers.


The Union’s investigation into this matter, which is being treated with the utmost seriousness and urgency, is just beginning.  We will keep you informed of all developments.  In the interim, Teamsters Local 284 is here for you and, more importantly, all Teamsters at NetJets are there for each other.





Paul Suffoletto

President, Teamsters Local 284


Flight Line: 01/03/2014 Paul Suffoletto Responds to Maratto’s Email

Paul Suffoletto,

President of TEAMSTERS LOCAL 284,

Responds to Maratto’s Email

Dear NJA Flight Attendants,

2014 is a milestone year for NJA Flight Attendants. Last month, your Union filed an application for mediation with the National Mediation Board (NMB). We were the first of the four NJA unionized groups to file. Unless something changes drastically, it is doubtful that we will be the last. Local 284, the FAEC and your Negotiating Committee made the decision because senior management’s unrealistic bargaining goals have thus far prevented us from reaching an agreement on a new contract. In the coming weeks, the NMB will appoint a mediator and contact the negotiating teams to schedule future bargaining sessions. We will keep you informed of all developments. We previously posted an overview of the mediation process on Flight Line and it can also be viewed on the website. Flight Line — 12/15/13 Please review it so that you understand the process ahead of us. In this announcement, I would like to discuss in greater detail what management is really trying to do to Flight Attendants in bargaining and why it won’t work.

Despite the impression management tried to create in its most recent propaganda email (“FA Collective Bargaining and Mediation Update,” 12/23/13), the decision to file for mediation at this time was made by your Union leadership alone; it was not a joint decision with management. In fact, management repeatedly stated that it opposed filing for mediation. It was only after the Union told management that a final decision had been made and the Union was going to file for mediation that management accepted the Union’s offer to file a so-called joint application. Since there is no legal difference between a joint application for mediation and an application filed by one party alone, the Union had previously told management that it would offer to file jointly if the Union determined mediation was the best course of action. Nonetheless, based on management’s previous opposition to mediation, it is fair to assume that had your Union not decided to file for mediation, senior management would have been content to bargain for another three years without reaching an agreement all the while paying lip service to the urgency of its unrealistic bargaining goals.

To date, senior management has adopted a common communications strategy used by companies that are attacking employees’ pay, benefits and working conditions: blame union negotiators for everything in an attempt to distract employees’ attention from the truly rotten nature of management’s own contract proposals. Local 284 has seen this sort of thing many times before. It’s nothing new and it doesn’t work when employees see through it. In the future, senior management will try different approaches, including the so-called carrot/stick approach; the good cop/bad cop approach; and the team/opponent approach. They will tell you that you will be rewarded in the future for taking cuts now (carrot approach). They will tell you that the very future of the Company depends upon Flight Attendants agreeing to management’s proposals (the stick approach). They will tell you that NJA (good cop) doesn’t want to impose cuts, but Berkshire Hathaway (bad cop) demands a greater return on investment. They will tell you that senior management and Flight Attendants are all in this together (the team) and that the Union (the opponent) doesn’t care about what happens to the Company or you. We will discuss variations on these themes in future announcements, but you get the point. At this stage of bargaining, management will say anything, no matter how desperate it appears, to get you to start thinking about these negotiations on their terms.

Make no mistake; senior management’s bargaining goals are the problem, not your Flight Attendant negotiators and not you. No amount of senior management spin can change the fact that they are launching an all-out assault on your pay, benefits and working conditions. Take health, dental and vision insurance, as an example. Step 1 of senior management’s attack is to seize control of your insurance benefits. Step 2 is to shift a portion of the cost of insurance directly to individual Flight Attendants by deducting a percentage of insurance premiums from your paycheck and/or cuts in benefits and/or increases in out of pocket expenditures when you go to your doctor, clinic, hospital and/or pharmacy. Step 3 is to eliminate contractual language that would prevent senior management from imposing further benefits cuts and/or taking more money out of your paycheck for insurance. The Company is employing a similar 3-pronged attack against your retirement benefits. Step 1 – seize control of the 401(k) Plan for Unionized Crewmembers. Step 2 – remove contractual protections against a reduction in 401(k) matching contributions. Step 3 – reserve the right to make additional reductions to your retirement benefits in the future.

At the same time senior management is declaring war on Flight Attendants’ health care and retirement, they are also proposing in all seriousness to replace a substantial portion of guaranteed salary increases with the so-called profit sharing scheme that applies to non-union NJA employees. Linking your take home pay to senior management’s profit sharing scheme is very dangerous; profitability is determined by a variety of factors over which Flight Attendants have no control (e.g., aircraft purchases, maintenance costs, senior management compensation, sales and marketing strategies, inventory, overhead, etc.). If that isn’t reason enough to be skeptical, this so-called profit sharing plan doesn’t guarantee that you will receive a single dollar in additional pay even when the Company is profitable, let alone the thousands of dollars it may take just to make up for the income you lose as a result of senior management’s health care and retirement proposals. Finally – you might need to read this twice in order to believe what you are reading – you lose eligibility for a profit sharing check if you take more than 5 sick days or receive any discipline, which could include even a verbal warning. And just in case you thought they weren’t out to break the unity of Flight Attendants and all unionized groups at NJA, senior management also demands the right to discharge you for refusing to cross the lawful picket lines of NJA pilots or other employees who may be protesting the very concessions management seeks to impose on you and your family.

Not surprisingly, senior management has struggled to articulate a justification for its vicious attack on your pay, benefits and working conditions. Double talk has become the new normal at NJA. On one hand, senior management likes to tell us that NJA is “unique” compared to every other airline and business in America. At the same time, the Company that used to pride itself on raising the bar now desperately points to the increasing portion of health insurance costs paid for by the average American worker to support its own regressive bargaining demands. Senior managers invite you and your family to join the race to the bottom, never mind NJA’s profitability and the undeniable fact that buying power of its customer base is at historic levels. Indeed, senior management has the gall to demand a 5% reduction in Flight Attendant labor costs, as well as a 5% reduction in labor costs from the other unionized employee groups, when NJA is posting profits and its current and potential U.S. customer base have taken the largest share of total U.S. income since the 1920s. There is a word for what senior management is doing and that word is “greed.”

That senior management continues to send out an endless stream of patronizing messages chastising your Union negotiators in a failed effort to sell concessionary proposals indicates how far out of touch they are with the priorities of the Flight Attendants. But don’t be fooled; there is a method to their madness. Ultimately, senior management is trying to break your will, demoralize you and cause you to turn on your Union and fellow Flight Attendants. The end game is to wear you down to the point where you are willing to make massive concessions today that can’t be undone tomorrow. Theirs is an ill-conceived approach to negotiations and it won’t work. To the contrary, senior management has recklessly placed NJA on a collision course with its unionized employees. What is happening in Flight Attendant bargaining is also happening in bargaining with other Local 284 represented groups. Senior management’s unrealistic bargaining goals have undermined negotiations with the Mechanics and Related Employees and Stock Clerks, the Maintenance Controllers and the Flight Dispatchers. NJASAP, the pilot’s union, reports that senior management’s bargaining goals, which mirror what we have seen in our negotiations, have met with a similar level of initial disbelief followed by categorical rejection. It is not unrealistic to believe all four groups may be in mediation and moving further through the major dispute process in 2014. Senior management must change course if an escalating conflict is to be avoided.

Mediation can serve as an opportunity to reset negotiations on a different course, one that rewards rather than punishes Flight Attendants for providing world class service. We will approach mediation with an open mind while remaining true to our core principles and serving the best interests of the Flight Attendants that we represent. It is important that every Flight Attendant remain strong in the face of this unprecedented attack on our pay, benefits and working conditions. We have one of the best contracts in aviation and we aren’t going to stand by and let anyone dismantle it. If you stand with your Union, we can and will succeed. If you have any questions, please contact an FAEC or Negotiating Committee member.


Paul Suffoletto, President Teamsters Local 284


TEAMSTERS Local 284 and the FAEC settle Class Action Grievance #009-2013

Teamsters Local 284 and the FAEC are happy to report that there has been a settlement reached on the Class Action Grievance (CAG) filed in early November concerning the Letters of Investigation sent to 93 Flight Attendants over expense reports. The settlement agreement can be viewed at  As previously reported, the Union filed the grievance because the letters to Flight Attendants appeared to require Flight Attendants to respond, i.e., perform duty, while in rest. In the settlement, the Company agreed that Flight Attendants are not obligated to complete a Company Letter of Investigation while in Prospective Rest, as that term is defined in subsection 3.35 of the 2006 Basic Agreement. The parties also agreed that Flight Attendants who are not in Prospective Rest are required, upon receipt of a Company Letter of Investigation, to be responsive; provided, a Flight Attendant may request, and the Company will not unreasonably withhold, a reasonable extension of the response deadline for good cause. Please remember that you are not obligated in anyway to read or respond to Company emails, including Letters of Investigation, while off duty, but if you choose to, you should be responsive, or request additional time to respond if needed. Also, always contact an FAEC member if you receive a Letter of Investigation.


DYK Contract Education

by Jill Mawdsley, FAEC

In the coming months we would like to encourage you to get to know your current contract better. With this in mind, we will be introducing a new section in Flight Line about language in the contract that applies to your day to day work here at NetJets and also very specific situations that you may encounter during your career.

DYK (Did You Know?) will present situations we are hearing from the road and show you how the contract language applies. Each month we will try to bring the contract to you in a practical, applicable way. In preparation for the new DYK section, we encourage to become more familiar with Sections 19 and 28 (Scheduling and Hours of Service respectfully). If you need a copy of the current CBA, please click the link to download or contact a FAEC member for a hard copy.

CBA Link on left side of page


PBI Crew Food Menu Peak Period —> Sun., Jan. 5th

     Due to flight volume surrounding peak period and departure volume at KPBI, there will be a select menu available for crew meals ordered for flights at the NetJets Facility on Sunday, January 5. Please be sure to choose from the select menu options for all meals during this time period.  If you expect to receive a meal in this location, you must enter a request on your blackberry.


B1 Breakfast Burrito

B2 Breakfast Frittata

B4 Granola and Berry Parfait


L1a Mixed Grill

L6a Peanut Butter and Jelly on Wheat

L8b (Chx) Chicken Caprese Panini

L8d (Fish) Blackened Mahi Caesar

L8e (Veg) Quinoa Salad


D8b (Chix) Chicken Parmesan

D8f (Fish) Salmon Croquettes

D8g (Low Fat) Teriyaki Beef Skewers

D7c (Veg) Black Bean (Vegetarian) Fajita

Please review the correct procedure on your BlackBerry under the N icon, Communications, BlackBerry instructions, crew food pre-ordered event. We always appreciate any feedback to help improve the crew and owner catering experience. If you have any immediate needs or issues, please send them to,, and


Have you registered on the new FA Message Board?

     You can only register under your given name (no aliases) at — click Message Board — and follow the instructions. If you have problems registering, contact the FAEC by email. The Message Board is a grand place to dialogue with peers, exchange information, find folks to vacation swap, and talk about issues, challenges, and offer solutions from work on the road.


As always, we encourage you to FLY SAFELY and BY THE CONTRACT. Our email address and phone numbers are listed below. Plug them into your phones, and call any of us if you have issues on the road.

In Solidarity,


Your FAEC and IBT Local 284



Michael Zois 386-402-5588

JoDelle Burwell 816-665-6023

Jill Mawdsley 940-230-1779

Darcy Jameson 850-933-9555

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